Contact us
Our team is here to help, whatever stage you're at.
Whether you're new to automated trading or already managing a larger portfolio, we're ready to answer questions, walk through features, and help resolve anything that comes up, day or night. Fill in the contact form and tell us what you need. A support agent will review your request and reply as quickly as possible, usually within one business hour.
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A personal manager will contact you within 24 hours.
Office
Level 22, 45 Clarence Street, Sydney NSW 2000, Australia
Mon-Fri 9:00-17:30 AEST (excluding public holidays)
Call centre & response time
Our support line is staffed during Monday to Friday, 9:00-17:30 AEST (excluding public holidays). Average wait time for a live agent is usually under 5 minutes.
Who you'll reach
Requests are handled by our Client Support & Compliance team, who can help with account setup, deposits and withdrawals, platform features, security questions and formal complaints.